Selling Square's product is easy once you believe in it; the harder part of this Customer Service Manager job is scaling what already works. The $126,000 - $184,000 is the floor, not the ceiling; with 6 years and sales marketing ownership, this Square role keeps rising.
Key Responsibilities
- Build the Fairfield reference network that closes deals for you
- Report on attribution and channel ROI to inform the $126,000 - $184,000 budget cycle
- Rewrite the one-pager until a Fairfield stranger gets it in ten seconds
- Build the Customer Satisfaction Surveys report leadership checks before the CA review
- Sniff out the Written Communication gap that's leaking deals at handoff
- Lead entrepreneurial go-to-market efforts for products launching in CA
- Grow brand awareness through Written Communication and Presentation Skills initiatives
- Keep Fairfield renewals from slipping by owning the timeline
What You'll Bring
- Enough Customer Satisfaction Surveys to be dangerous, enough Talkdesk to be trusted
- Hands-on experience with modern Written Communication workflows and tooling
- A communicator who writes the meeting recap nobody asked for but everyone reads
- Bachelor's degree in a related field, or equivalent practical experience
- Comfort with the part-time cadence of a Fairfield-based operation
- Demonstrated comfort presenting to manager leadership
- 7+ years putting Customer Satisfaction Surveys to work in a sales marketing setting
As an ambitious leader in sales marketing, Square draws top talent to its Fairfield, CA headquarters. Honest feedback is a gift here, and we try to wrap it kindly before we hand it over.
Our $126,000 - $184,000 package travels with real mentorship, a growth ladder you can see, and the flexibility to clock in from Fairfield or home.
Right this second, the Customer Service Manager opening at Square is taking resumes.
Bring your Avaya expertise to Square and apply this week.
Coordinates: 36.7783, -119.4179