For the Customer Success Manager who loves a quota and a challenge, this hybrid role delivers both in equal measure. The right calmly-fast-moving candidate will own outcomes, mentor peers, and earn $90,000 - $138,000 in this manager hybrid position.
Key Responsibilities
- Win back the accounts a previous Customer Success Manager let slip
- Spot which Concord accounts are about to churn and win them back
- Support manager account executives with prospecting and follow-up strategy
- Build and nurture relationships with prospects across the Concord, NC market
- Track pipeline performance and report results to leadership each week
What You'll Bring
- Experience translating Customer Service complexity for a non-technical audience
- Practical command of Customer Service, with bonus points for Gorgias
- The kind of empathy that makes hard feedback land softly
- A communicator who can disagree without making it personal
- The kind of listening that makes the other person feel heard
- Customer-focused outlook with strong interpersonal skills
- Demonstrated ability to teach what you know to someone greener
For all its data-honest ambition, Coca-Cola still operates like the scrappy Concord startup that first cracked sales marketing years ago. The fastest way to earn standing at Coca-Cola is to make a teammate's hard problem disappear.
The whole offer in one line: $90,000 - $138,000, mentorship, benefits, and flexible hybrid hours that respect the life you have in NC.
We bumped the date today, signaling this Customer Success Manager search is ongoing.
Seize this opportunity in Concord, NC and apply before the deadline.