sales_marketing opening

Senior Customer Service Representative

Recent update: · Actively hiring · Focus skill today: CSAT Reporting
The listing received a fresh review today. Qualified candidates are still being considered.
142 applicants · 33,474 views
ViacomCBS
Meridian, ID Remote Senior $76,000 - $115,000
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About the Position

We empower our sales marketing team to experiment boldly, and this Senior Customer Service Representative seat is where that work begins. A remote Senior Customer Service Representative role that values ownership over busywork, pays $76,000 - $115,000, and invests in your long-term growth.

Key Responsibilities

  • Write copy for ads, emails, and web pages that converts sales marketing traffic
  • Chase the sales marketing whitespace no rep in ID has worked
  • Build landing pages that turn Meridian curiosity into demo bookings
  • Coach junior reps through their first human-first negotiation
  • Hunt for partnership angles no one in Meridian, ID has tried

What You'll Bring

  • A point of view, held loosely and defended well
  • A knack for Phone Etiquette that colleagues quietly come to rely on
  • Fluency across QA Monitoring and Teamwork, with strong opinions on both
  • Sharp written and verbal communication, tested under scrutiny
  • Comfort with a ViacomCBS pace that rarely sits still
  • Clarity of thought that shows up in tidy documentation

The deeply technical people at ViacomCBS have spent years proving that world-class QA Monitoring can absolutely come out of Meridian. At ViacomCBS the org chart is flat enough that good ideas don't need a passport to travel.

We start the conversation at $76,000 - $115,000 and end it with mentorship, benefits, and the flexibility to grow without relocating from ID.

The Meridian, ID office is bringing people on this season, and this is one of those roles.

Click apply, tell your story, and let ViacomCBS be the place it finally clicks.

Coordinates: 39.8283, -98.5795
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What You Bring

  • Upselling
  • CSAT Reporting
  • Jira Service Management
  • QA Monitoring
  • Phone Etiquette
  • Net Promoter Score
  • Empathy
  • Teamwork
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What You Get

  • Free coffee and espresso bar
  • Employee discount program
  • Lifestyle spending account
  • Internet and phone reimbursement
  • Career transition support
  • Happy hours and social events
  • Spot Bonuses
  • Team building activities
  • Employer-paid health premiums
  • Employee of the Month
  • Wellness stipend
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Posted 2026-10-19 Deadline 2026-11-16